Children’s Store in Singapore for Toys, Furniture & Kids Lifestyle
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Refund policy

Refund & Return Policy

At Liliewoods, we take pride in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, we are here to assist you.

1. Eligibility for Returns & Change of Mind Policy

You may return eligible non-furniture items within 30 days of purchase provided they are unused, unwashed, and in their original packaging with proof of purchase.

Change of Mind Policy (Furniture Items):

Please note that all Liliewoods furniture is supplied and delivered fully assembled. Because furniture items are assembled prior to delivery, change-of-mind returns or exchanges are subject to the following conditions:

  • A 10% restocking and handling surcharge based on the total furniture product value will be deducted from your refund.

  • A $20 delivery/pickup fee will be charged to cover transport costs for return processing.

  • Original delivery fees and surcharges are non-refundable.

2. Non-Refundable & Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or Final Sale Furniture: Custom-ordered furniture or items marked as final sale cannot be returned.

  • Sale / Promotional Items: Only regular-priced items are eligible for returns.

  • Gift Cards & Personal Care Products.

  • Damages Due to Misuse or Neglect: Products damaged as a result of rough handling or exposure to excessive moisture/water are non-refundable. (Note: MDF furniture requires extra care and minimal exposure to water).

3. Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  1. Contact us within 7 days of receiving your order at askme@liliewoods.com. 

  2. Provide your order number along with photos or videos clearly showing the defect or damage.

  3. Defective items must be in their original delivered condition.

If furniture is damaged after delivery due to customer misuse or accidents, we cannot offer a refund or free replacement parts, but you may contact our team and we will do our best to assist with repairs where possible.

4. Exchanges & Order Cancellations

  • Exchanges and Cancellations: Orders can be canceled, or swopping of colours/products within 24 hours of placing them. Please contact us immediately. Once an order has been dispatched or assembly has commenced, standard change-of-mind return terms will apply.

5. Delivery & Shipping Policy Terms

Standard & Assembled Lead Times

  • Standard (Non-Furniture) Delivery: 3 to 5 working days.

  • Assembled Furniture Delivery: 3 to 10 working days, we will inform prior to delivery. Assembled deliveries occur strictly on weekdays before 6:00 PM.

  • Packaging Note: Fully assembled furniture items are delivered without the outer box, but the original packaging box will be handed to you upon delivery as proof of purchase.

Delivery Surcharges & Fees

  • Delivery Surcharges Are Non-Refundable: Any delivery surcharges paid are non-refundable once delivery has been attempted.

  • Sentosa Island Deliveries: Sentosa deliveries are scheduled strictly on weekdays between 12:00 PM and 2:00 PM. Deliveries requested outside this window incur a $6 entry surcharge, payable prior to delivery or in cash upon arrival.

  • Staircase Surcharge: Deliveries to walk-up apartments without lift access will incur an additional 5% surcharge on top of the purchase value.

6. How to Return an Item

  1. Initiate Request: Email Askme@liliewoods.com with your order details and reason for return.

  2. Return Location: Bring or mail non-furniture returns in original packaging to our retail store, or arrange a pickup for furniture returns:

    Liliewoods Social

    Evie Lilie Pte Ltd

    1 Kim Seng Promenade, Great World, #02-113

    Singapore 237994

  3. Return Shipping / Pickup Costs: Customers are responsible for return transport costs. For furniture, the $20 delivery/pickup fee will be offset against the final refund.

7. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method within 7 business days (minus any applicable 10% furniture surcharge and $20 delivery fee for change-of-mind returns).

  • Store credit may also be issued upon request.

8. Contact Us

For any questions regarding returns, refunds, or delivery:

  • Email: askme@liliewoods.com

  • Store Location: Great World #02-113, Singapore